If you have another BRIO and can try the cable (s) from that device, we recommend trying that first, and if the problem persists, please contact technical support.The Logitech G Hub is a great utility tool through which you can successfully configure all of your Logitech peripherals with ease. If you have taken all these steps and still have an issue, you may have a faulty device or cable. In order to select BRIO as your video device, select Logitech Camera. On older Mac versions, you may see “Logitech Camera” instead of “BRIO” as the video device.In the System Report, if the camera is properly recognized, it will be listed under “Camera” as “Logitech BRIO.”. Select “About this Mac” in the drop down menu, and then “System Report” in the pop-up box.Select the apple icon at the top left of the screen.Select the Logitech BRIO driver that is listed.Select Search automatically for updated driver software.In Device Manager, right-click on BRIO device, and select Update Driver.If Logitech BRIO is listed without a yellow exclamation point, please then try the following to make sure the latest updated driver is installed:.NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.Check Show compatible hardware (if not checked), then select USB Video Device (not Logitech BRIO), from the list.Select Let me pick from a list of available drivers on my computer.In the Update dialog, select Update Driver.In Device Manager, right-click on BRIO/UNKNOWN device with the yellow exclamation icon, and select Update Driver.If Logitech BRIO is listed but has a yellow exclamation point, then try the following:.
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